Our Mission

At Direct Link we believe in developing individual potential through teamwork. We offer a fast-paced, collaborative environment where every person has a voice and an opportunity to grow. We believe teams and solutions are made stronger through different perspectives, which is why we are committed to a culture of diversity, equity, and inclusion.

Direct Link isn’t just a job. We believe our role as an employer is to help our people develop and realize their full potential. We look for the brightest and help them shine.

Words from our team

I absolutely love working for Direct Link/Acrisure!

Before coming to Direct Link/Acrisure, I was convinced my career path was more about finding the best of the worst places to work, and less about being happy. Even during my interview, I tried not to get excited about the likely empty promises of support, teamwork, and all the usual tactics companies use to woo a potential employee – Direct Link/Acrisure sounded great, but also sounded too good to be true.

Fast forward to now – Direct Link/Acrisure continuously delivers, just as they did right out of the gate. Teamwork, support, incredible training, encouragement, they celebrate your successes, make sure you know you’re a valued part of the team, and the list goes on. I cannot find a single negative thing to say about this company and my only regret is I didn’t start working here sooner.

They see what I have to offer, and they help it grow, not just for their benefit, but for my own as well. They treat us with the same respect they would like to be treated with and I have never seen anything like it. Within a week of working here, I knew this is a company I will retire with. I’m home.

Melissa Collins, Digital Account Manager

Direct Link is an amazing place to work!!

Everyone is so welcoming, and the onboarding process is seamless. From the day I started working on my book everyone was eager to answer any of the questions. At Direct Link, we are one big happy family, and we always celebrate our achievements as a team.

Nicole Stewart, Account Executive

I love my job and the team!

I have been working for Direct Link since September. I don’t believe I have ever had such wonderful colleagues to work with. They are always willing to assist if necessary and always with a smile. We have a phenomenal boss along with her team. They are approachable, caring, and always complimentary for a job well done. It truly makes one feel appreciated and eager to go above and beyond to do a good job. Since we all work remotely, they arrange activities outside of work time. For example, a wonderful Christmas dinner including amazing gifts and an upcoming bowling evening.

Helen Cloutier, Personal Lines Assistant- Retention Team

I would highly recommend working with Direct Link to anyone looking to further advance their careers, or even starting their insurance careers.

I’ve been with the company since June 2021. The management team here has been nothing but supportive and amazing. Despite working remotely, management has created this sense of corporate culture where we can still relate to our colleagues while apart.

Chi-Hung Liao, Commercial Lines Account Executive

This has got to be the best organization that I have ever worked for in my 38 years of having a career.

Later in life than most, I landed a job with Direct Link. I wish I had been hired years ago! This has got to be the best organization that I have ever worked for in my 38 years of having a career. Not only is the organization wonderful but my Boss is amazing! Management, supervisors, and colleagues are always there if you need them. Working for such an awesome organization puts a Big Smile on my face every morning!

Annette Hines, Customer Service Claims

I’m very proud to work for Direct Link Insurance and be a member of this amazing team for the past 13yrs!

I love working for an organization that provides a great work environment and supports the growth of their staff professionally through education and training!!

Chantelle Kelly, Office Manager

I started my position with Direct link in November of 2022 and it has been a wonderful experience. The onboard training was well done and gave me the skills and knowledge to feel comfortable in my new role quickly. Management sets clear and attainable goals and is very open with their expectations which makes is easier to be a productive part of the team.

The atmosphere between employees is supportive and positive and its easy to get assistance if you have any questions. They encourage and support their employees to expand their knowledge with courses and new positions within the company, it is clear they like to see everyone succeed.  While the position is work from home, they put in a lot of effort to ensure we feel connected with each other. 

Fun games and in person meet ups are planned through the year to help us stay connected. Everyday is a new opportunity for me to learn and grow in my professional life; I look forward to what my future with the company will bring.

Sincerely,

Sarah Van Kralingen

Personal Insurance Advisor